Refund and Returns Policy

Return & Refund Policy

At PLF Dreams, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a 30-day return policy.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition as received.
• Include all original tags, accessories, and packaging.
• Be accompanied by proof of purchase (such as your order confirmation or receipt).

How to Request a Return

To initiate a return, please contact us at support@plfdreams.com within 30 days of receiving your order.

Please include:

• Your order number.
• The reason for your return.
• Photos of the item if it arrived damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will provide detailed instructions for returning the item.

Please note: Items sent back without prior return authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@plfdreams.com so we can review the issue and provide an appropriate resolution.

Return Shipping

• If the return is due to our error (including damaged, defective, or incorrect items), we will provide a prepaid return shipping label at no additional cost.
• For returns requested due to a change of mind or other non-defective reasons, customers are responsible for the cost of return shipping unless otherwise stated.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.
• Perishable goods.
• Personal care and hygiene products that have been opened or used.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Final sale or clearance items marked as non-returnable at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item (if eligible) and placing a new order after your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing times may vary depending on your payment provider or financial institution.
• Your bank or credit card issuer may require additional time to post the refund to your account.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@plfdreams.com

We are committed to providing fair and transparent support throughout the return process.