FAQs
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship orders throughout the United States. Shipping availability for specific products will be displayed during checkout.
2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
3. How long does shipping take?
Standard shipping generally takes 5–7 business days after your order has been processed. Delivery times may vary depending on your location and carrier conditions.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the tracking number to monitor the status of your shipment.
5. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, PayPal, and other secure payment methods displayed at checkout.
6. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at customersupport@pourlesfemmes.com. We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
7. What is your return policy?
We offer a 30-day return policy for eligible items. Returned products must be unused, in their original condition, and include all original packaging and tags. Please review our Return & Refund Policy for complete details.
8. When will I receive my refund?
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
9. What should I do if my item arrives damaged or incorrect?
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at customersupport@pourlesfemmes.com with your order number and, if possible, photographs of the item so we can assist you promptly.
10. Is my payment information secure?
Yes. We use industry-standard security measures, including SSL encryption, to help protect your personal and payment information during checkout. Payments are processed through secure payment providers, and we do not store complete credit or debit card details on our servers.
11. How can I contact customer support?
You can contact our customer support team using the following methods:
- Email: customersupport@pourlesfemmes.com
- Phone: +1 (833) 625-1375
We strive to respond to customer inquiries within 1–2 business days.
12. What if I have additional questions?
If you cannot find the information you are looking for, please feel free to contact us at customersupport@pourlesfemmes.com. Our support team will be happy to assist you.
Thank you for shopping with Pour Les Femmes LLC.